Acumen360 allows for a 360º view into the customer and the business, enabling an award-winning customer experience platform unique to the telecommunications industry.
Acumen360 enables an end-to-end digital customer experience portal that provides a multi-dimensional view into on-demand services as well as traditional products, including hooks into all legacy systems. Enterprise and SMB users will have self-service activities at their fingertips, including service orders, customer care, provisioning status, network visibility, billing, ticketing, reporting, and more.
The Acumen360 Middleware brings together your organization’s disparate systems and automated workflows to enable employees to spend less time managing processes and more time focusing on your core business – and customers enabled with zero-touch actions.
Acumen Digital Experience delivers complete customer & data management, visualization, and AI/ML to support circuit inventory, ticketing, ordering, helpdesk, and any legacy OSS/BSS integrations.
Acumen Marketplace Experience delivers a multi-tenant vendor-neutral marketplace to productize and monetize SDN, NFV, SD-WAN, Cloud, Edge, IoT/5G, and any transitional services.
Acumen Service Experience delivers an end-to-end service order and management solution, including a service activation engine to support multi-domain service orchestration
Communications service providers must cope with increasingly demanding customer bases, legacy siloed processes and systems, and IT budgets that may not fit business aspirations.
CSPs have many legacy systems from years and years of re-innovation, M&A, and strategic initiatives. This has handicapped and delayed next-stage innovation for service providers that Acumen360’s end-to-end management can solve for.
Loosely-coupled and highly-coherent systems significantly increase the overall flexibility and management of your system landscape. This agility is key for an efficient delivery and automated operations processes.
World-class customer experience builds a foundation of loyalty and improves customer retention. Telecom Service Providers that provide extra value through interaction are rewarded with long-term loyalty.
The platform’s modular framework and deep capabilities combine to provide ease of operation and deployment with a unified goal: to solve for digital experience, buying/selling, and 360-degree visibility into the business and the customer.
Acumen360 is an enterprise-grade solution that seamlessly integrates into existing infrastructure and technology stacks. The platform provides reliable features and functions to help organizations e iciently define policies, implement controls, governance, and capture, manage and access data over time.
Acumen360 supports integration to existing investments in enterprise IT and infrastructure to minimize disruption and headaches. Integrations are configured to standards-based and open API adapters, supporting some of the most used (and not so used) Business and Operations Support Systems, including network infrastructure.
Acumen360 provides a Customer Master as the data curation function to drive data translation via a single-source-of-truth to keep data consistent and updated in real-time. This allows users to always have the most up to date information in front of them—enabling a 360-degree view into the customer and their own network.
Acumen360 supports a variety of deployment options—you choose what you want. Deploy the platform On-Premise, or in a private or public cloud instance on Azure, AWS, and Google Cloud Platform. The deployment on each environment is automated and achieved through the version control system and the integration/deployment system (i.e. Jenkins).
Acumen360’s modular architecture is scalable, microservicedriven, and future-proof. The headless framework has the ability to deploy against multiple use-cases to simplify IT complexity. Being technology agnostic allows for continuous delivery, auto-scalaing, capacity utilization—and is predictable and immutable.
Acumen360 has deep analytics and an A.I. Engine that allows users (internal operations & enterprise customers) to analyze and report across internal and external data sources in real time—allowing you to visualize descriptive, diagnostic, predictive and prescriptive actionable insights.
Acumen360 is highly coherent, with loosely coupled applications. It is agnostic with an open source focus and Lightweight environment allowing for rapid productization and monetization of SDN/NFV. Customer-centric UI/UX design, open and available REST APIs, and extensive platform security.
Acumen360 supports industry standard CI (continuous integration) and CD (continuous deployment) processes. All of our implementations are agile and adaptable to the unique requirements of our customers—continuously integrated and pushed in small batches to the development (local test) environment—including real-time issue resolution.
CloudSmartz provides an industry-leading Digital Customer Experience and Marketplace Platform, Acumen360™, for Communications Service Providers and the Telecommunications industry – driving value creation and direct financial improvements for its customers.
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Disclaimer: Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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