Built for Communications Service Providers (CSPs) of all sizes, the end-to-end omnichannel platform provides a portal interface experience for enterprise customers, operations teams & partners.
The CloudSmartz Acumen360™ Digital Customer Experience (DCX) Platform solution provides a full-service customer experience portal that provides a multi-dimensional view into on-demand services as well as traditional products – including hooks into all legacy systems for provisioning, ticketing, communications, and more to provide for a single-source-of-truth regarding customer services and experience.
The platform brings together disparate systems and automated workflows to enable employees to spend less time managing processes and more time focusing on your core business – and customers enabled with zero-touch actions.
A proven and practical framework for helping Service Providers productize and monetize SDN/NFV capabilities to develop and launch new products.
Permission-based controls and customer self-service activation provides enterprises real-time provisioning, billing, management and integrated automation across service offerings.
Abstraction of OSS/BSS Services provides a modular, fungible, REST API-driven and integration-ready platform.
Rapidly deploying new on demand services is feasible with focus, commitment, and a specific development methodology.
CloudSmartz has experience with a multitude of telecom system integrations via Enterprise Service Bus translation. This includes standardized REST APIs (TMF, MEF, ETSI) and creation of non-standardized APIs when required or preferred.
In addition to a single portal to manage your customers needs, machine learning and artificial intelligence helps to enable self-help features. But when that human intervention is needed, your help-desk team can click on their dashboard to enable “impersonate” to quickly assist during help tickets – decreasing resolution time.
Acumen360 provides out of the box roles and any additional custom roles can be configured easily as needed. We offer a single sign on (SSO) API that integrates with Ping Identity, Active Directory, CAS, LDAP, NTL, Novell Identity Manager, Open SSO and more.
We have a detailed process for secure solution implementation from design to deployment (D2D), ensuring the solution not only delivers the functional capabilities but also the secured as per formal industry standard security frameworks like OWASP. Security features include Two-Factor authentication (2FA), Government grade encryption such as DES, MD5, SHA and RSA, Pluggable authentication, Email verification, Granular permissioning, LDAP authentication, Session management
Communications service providers must cope with increasingly demanding customer bases, legacy siloed processes and systems, and IT budgets that may not fit business aspirations.
CSPs have many legacy systems from years and years of re-innovation, M&A, and strategic initiatives. This has handicapped and delayed next-stage innovation for service providers that Acumen360’s end-to-end management can solve for.
Loosely-coupled and highly-coherent systems significantly increase the overall flexibility and management of your system landscape. This agility is key for an efficient delivery and automated operations processes.
World-class customer experience builds a foundation of loyalty and improves customer retention. Telecom Service Providers that provide extra value through interaction are rewarded with long-term loyalty.
Each platform implementation is tailored to meet the needs of the CSP, ensuring customer experience differentiation and the experience and expertise of the complex telecom OSS/BSS landscape.
There are tremendous operational and capital expense savings once your complex legacy systems are optimized and automated for digital transformation.
Innovative and future-proof end-to-end product suite enables seamless system integration & automated processes and workflows with single touch actions.
An agnostic and opensource approach allows for flexible customer-centric platform and adaptability for on-going innovation and customer requirements.
Built with your customer touch-points and customer journey in mind to enable omni-channel digital customer experience.
CloudSmartz is a leader in digital customer experience management providing digital transformation and virtualized network and software solutions for Communications Service Providers (CSPs) around the world.
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Disclaimer: Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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