Digital Experience Platform to Digitize Operations & Enable Revenue Generation

Acumen360™ Digital Customer Experience & Marketplace  Platform Solution for Communications Service Providers

Acumen360 provides an end-to-end digital customer experience platform solution to enable digital operations for the business and provide new digital services to the Enterprise and Small-Business end-customer.

ABOUT CLOUDSMARTZ

CloudSmartz platform solution and professional services transform bold and forward-thinking Communications Service Providers (CSPs) into Digital-First Service Providers.

The Acumen360™ platform solution does this by optimizing business intelligence, digitizing operations, and generating revenue opportunities through a unified service experience – driving value creation and direct financial improvements for CSPs of all shapes and sizes.

1 +
Years of Telecom & Software Experience
1 +
Service Providers Customers Served
80 +
Software/Telecom Specialized Teams
1 +
CUSTOMER END-USER ENGAGEMENT & INTERACTIONS

ACUMEN360 Platform Solution

Acumen360™ enables a full-service customer experience portal that provides a multi-dimensional view into on-demand services as well as traditional products – including API integration-hooks into all legacy systems for provisioning, ticketing, communications, and more – to provide for a single-source-of-truth of data, information, and transactions between the CSP services and the end-user customer experience.

Acumen Digital Experience

Omnichannel Platform, Service Performance, Enhanced Customer Care, Analytics IQ Engine

Acumen Marketplace Experience

Product Ordering, Service Management & Orchestration, Zero-Touch Provisioning

Acumen Service Experience

Multi-domain Service Activation, Mgmt. & Monetization, Vendor Neutral Ecosystem

We service the Communications Service Provider & Telecom Industry

– including Data Center, Telecom, Fixed Line, MVNO, Subsea, Satellite and Greenfield Digital Communications Providers

LATEST INSIGHTS

Pacnet Testimonial - Grivner Headshot
"CloudSmartz has done everything for us: they build, they manage, and they support. We chose the right business to partner with; they have made good on their promise to enable our business to thrive."
Carl Grivner
CEO | Global Cloud Xchange (GCX)
Seaborn - Schwartz Headshot
"We are pleased to be working with CloudSmartz to accelerate our digital transformation for our customers and partners – CloudSmartz leadership has a strong understanding of the complexities of our network and customer demands – and a long history of executing."
Larry Schwartz
Former CEO | Seaborn Networks
Telstra - Vestal Headshot
"CloudSmartz understands the big picture and translates concepts and directional aspirations into real deliverables of next generation capabilities. They deliver on a genuine partnership model – making decisions fast and cleanly without things getting lost in translation."
Jon Vestal
Head of Product Architecture
HGC - Teo Headshot
"If you look at the culture that we built to thrive as being digital, CloudSmartz stood out for us for two reasons: one was their thought leadership. The second was that they understood the diversity of our customer base… Plus it helps that they work at our pace."
Jacqueline Teo
Chief Digital Officer, HGC Global Communications
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“CloudSmartz understands the big picture and translates concepts and directional aspirations into real deliverables of next generation capabilities – making decisions fast and cleanly without things getting lost in translation.”
Mike Fuqua
Vice President of IT | Segra (now COX)
LaserLight Brumley Headshot
"CloudSmartz has the experience and expertise that fits into our multi-year plans – they understand the innovative technology we are bringing to the marketplace and have the drive to deliver a world-class customer experience for our future clients."
Bob Brumley
CEO | Laser Light Communications

Contact us to learn more about how Acumen360 can digitize operations and provide an award-winning digital customer experience and marktplace solution for the Enterprise & SMB end-customers