Acumen360™ Digital Customer Experience & Marketplace Platform Solution for Communications Service Providers
Acumen360 provides an end-to-end digital customer experience platform solution to enable digital operations for the business and provide new digital services to the Enterprise and Small-Business end-customer.
CloudSmartz platform solution and professional services transform bold and forward-thinking Communications Service Providers (CSPs) into Digital-First Service Providers.
The Acumen360™ platform solution does this by optimizing business intelligence, digitizing operations, and generating revenue opportunities through a unified service experience – driving value creation and direct financial improvements for CSPs of all shapes and sizes.
Acumen360™ enables a full-service customer experience portal that provides a multi-dimensional view into on-demand services as well as traditional products – including API integration-hooks into all legacy systems for provisioning, ticketing, communications, and more – to provide for a single-source-of-truth of data, information, and transactions between the CSP services and the end-user customer experience.
Omnichannel Platform, Service Performance, Enhanced Customer Care, Analytics IQ Engine
Product Ordering, Service Management & Orchestration, Zero-Touch Provisioning
Multi-domain Service Activation, Mgmt. & Monetization, Vendor Neutral Ecosystem
We service the Communications Service Provider & Telecom Industry
– including Data Center, Telecom, Fixed Line, MVNO, Subsea, Satellite and Greenfield Digital Communications Providers
CloudSmartz provides an industry-leading Digital Customer Experience and Marketplace Platform, Acumen360™, for Communications Service Providers and the Telecommunications industry – driving value creation and direct financial improvements for its customers.
Contact our global teams at anytime for business, sales, and partner inquiry.
145 Culver Road
Rochester, NY 14620
info@CloudSmartz.com
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Disclaimer: Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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