Acumen360™ Digital Customer Experience & Marketplace Platform Solution for Communications Service Providers
Acumen360 provides an end-to-end digital customer experience platform solution to enable digital operations for the business and provide new digital services to the Enterprise and Small-Business end-customer.
CloudSmartz platform solution and professional services transform bold and forward-thinking Communications Service Providers (CSPs) into Digital-First Service Providers.
The Acumen360™ platform solution does this by optimizing business intelligence, digitizing operations, and generating revenue opportunities through a unified service experience – driving value creation and direct financial improvements for CSPs of all shapes and sizes.
Acumen360™ enables a full-service customer experience portal that provides a multi-dimensional view into on-demand services as well as traditional products – including API integration-hooks into all legacy systems for provisioning, ticketing, communications, and more – to provide for a single-source-of-truth of data, information, and transactions between the CSP services and the end-user customer experience.
Omnichannel Platform, Service Performance, Enhanced Customer Care, Analytics IQ Engine
Product Ordering, Service Management & Orchestration, Zero-Touch Provisioning
Multi-domain Service Activation, Mgmt. & Monetization, Vendor Neutral Ecosystem
We service the Communications Service Provider & Telecom Industry
– including Data Center, Telecom, Fixed Line, MVNO, Subsea, Satellite and Greenfield Digital Communications Providers