Communications Service Providers & Enterprises
Global NOC-as-a-Service
Global NOC-as-a-Service by CloudSmartz offers 24×7 proactive monitoring,
incident management, and real-time network visibility to ensure optimal
performance and reliability for communications service providers and enterprises.
Our world-class carrier-grade NOC services deliver rapid response and first-call resolution, minimizing downtime and enhancing operational efficiency.
Global Network Operations Center 24x7 Support Services
We provide scalable solutions, 24*7 support structure, and customizable dashboards to reduce costs, streamline vendor coordination, and improve customer satisfaction. Our NOC-as-a-Service ensures secure, resilient, and optimized network operations for complex infrastructures, new product lines, and regional expansions.
Global NOC/SOC Services
24x7 Support, Monitoring, & Incident Management
We handle incident management with efficient ticketing systems, coordinate troubleshooting with vendors and service providers, and manage changes with detailed RCA/RFO reporting. Our team ensures seamless coordination with field services, data centers, and suppliers to maintain optimal network performance.
Proactive Monitoring & Network Mgmt
We ensure your network stays robust, secure, and high performing with top-notch monitoring and observability tools.
Technical Support Centre
Our 24*7*365 Global Network Operations Centre (G-NOC) offers multi-channel assistance. Whether it's troubleshooting or answering queries, we provide real-time support to keep your business running smoothly.
Data Analysis
We conduct in-depth analysis of past Network Operations interactions to identify recurring issues and feature requests. Using these insights, we work on getting enhancements in the system, ensuring that frequently requested features are addressed.
Service Provider Management
We coordinate on the behalf of our customers for early resolutions and process follow up to ensure the seamless operations (Service Providers, Cloud Providers, Exchange Service Provider Management).
Project Management Ticketing Tools
Our project management ticketing systems ensure smooth execution of IT initiatives, keeping tasks on schedule and stakeholders informed.
Network Support & Troubleshooting,
We provide proactive support and diagnosing issues, ensuring minimal downtime and optimal network performance.
Outage & Incident Handling Ticketing
We streamline incident management with robust ticketing tools that allow for efficient logging, tracking, and resolution of technical issues. The ticket severity is handled with precision and defined by templates.
Change Management & Reporting
We manage changes in your IT environment with precision, ensuring minimal disruption. Our team provides detailed Root Cause Analysis (RCA) and Reason for Outage (RFO) reports to prevent future incidents and enhance operational reliability.
Vendor / Supplier Products
We coordinate shipments/delivery, access and smart hands at remote Data Centre Locations, including RMA/Warranty Management to ensure service and equipment reliability.
Field Services Staff Coordination
We provide Streamlined coordination between field services and data center staff to optimize performance and response times.
Your requirements are not one-size-fits-all
Toolsets that meet your needs
We keep your business secure, reliable, and cost-effective as connectivity, over-the-top technologies, AI, and digital ecosystems evolve. We provide real-time network monitoring, technical support, and incident management to ensure a secure and resilient network infrastructure.
Monitoring Tools
We utilize enterprise and open-source monitoring tools to provide continuous visibility, performance, and reliability of your network.
We integrate with third-party and customer-provided tools and offer expert guidance in selecting and implementing the ideal solution to meet your operational requirements.
Ticketing Tools
We streamline incident management with ITSM ticketing systems to ensure efficient logging, tracking, and resolution of issues.
We integrate with your existing ticketing platforms to ensure smooth operations without disruption — an we can implement the best solution to meet your operational needs.
OEM Expertise & Experience
We provide expert management of leading OEM technologies for seamless network performance and multi-vendor support.
Whether managing complex infrastructures or resolving OEM-specific issues, we deliver the technical proficiency and industry knowledge to ensure reliable network operations.
NEtwork Management Tools
We use advanced network management tools to optimize performance, detect faults, and ensure efficient network operations.
We support third-party and customer-provided network management tools and can
implement the most suitable solution to meet your network management requirements.
Ready to Enhance Your Network Operations? Add a NOC Shift Today!
Our 24×7 G-NOC support is available to keep your network running smoothly. Whether you need immediate emergency assistance or a dedicated overnight shift to handle critical operations, we’re here to help.
Contact us today to add a NOC shift and ensure your network stays secure, resilient, and optimized around the clock.
Value to our customers
Core benefits
Our Global NOC delivers 24×7 proactive monitoring, expert L1-L3 support, and customizable solutions that reduce operational costs, minimize downtime, and optimize network performance, allowing your business to scale with confidence and reliability.
Proactive Network Management
We prioritize continuous, real-time monitoring and proactive issue
resolution to prevent disruptions before they impact operations,
ensuring network reliability and
stability at all times.
Tailored Solutions and Flexibility
We believe in delivering
flexible solutions, integrating with
customer-provided systems or third-party tools and offering the adaptability needed to meet the unique demands of every business.
Seamless Collaboration and Efficiency
We ensure smooth coordination across vendors, service providers, and internal teams, backed by precise reporting and comprehensive support to optimize network performance and operational efficiency.
Clients We Support
Supporting Global Enterprise Technology Brands
Are you ready for dedicated 24x7 proactive monitoring, expert support, and scalable solutions to keep your network running smoothly?
FAQs
Review our frequently asked questions
Our G-NOC provides 24/7/365 network monitoring, incident management, troubleshooting, performance reporting, proactive maintenance, and vendor coordination to ensure continuous operations and minimal downtime.
We offer full L1-L3 support, covering basic troubleshooting, advanced incident resolution, and vendor coordination, ensuring complete coverage of network management needs.
Our onboarding process takes a few days to a week, depending on complexity. We assess your infrastructure, configure monitoring tools, and customize settings to align with your needs.
We can also provide 24/7 coverage, including third shifts, and offer short- or long-term emergency support to ensure your network is always monitored and protected.
We manage incidents and outages based on their priority levels. Our team of experts is skilled in assessing each situation to minimize impact and restore services swiftly. We prioritize the restoration of services through effective troubleshooting and thorough log analysis. Once services are restored, we provide detailed performance reports and incident summaries. This includes a Root Cause Analysis (RCA) and a Request for Output (RFO) to ensure transparency and facilitate continuous improvement in our processes.
Our G-NOC follows industry best practices for data security, including encryption, access controls, and regular audits to ensure compliance with relevant regulations. Moreover CloudSmartz is a ProcessUnity (Previously CyberGRX) Certified Organization.
We provide detailed performance reports, incident summaries, trend analyses, and real-time dashboards, helping you make informed decisions based on your network’s performance.
Yes, we can integrate with your existing ITSM tools like Jira, ServiceNow, BMC Remedy, or customer-specific platforms, ensuring seamless incident tracking and reporting. We can also help you choose the best option based on our experience.
Yes, we offer disaster recovery planning and support, ensuring that your network remains operational or recovers quickly in the event of a critical incident.
Outsourcing G-NOC services allows you to leverage expert support, reduce operational costs, improve incident response times, and focus on core business activities while we manage your network operations.