Communications Service Providers & Enterprises
Global NOC-as-a-Service
Global NOC-as-a-Service by CloudSmartz offers 24×7 proactive monitoring,
incident management, and real-time network visibility to ensure optimal
performance and reliability for communications service providers and enterprises.
Our world-class carrier-grade NOC services deliver rapid response and first-call resolution, minimizing downtime and enhancing operational efficiency.
Global Network & Security 24x7 Support Services
We provide scalable solutions, 24*7 support structure, and customizable dashboards to reduce costs, streamline vendor coordination, and improve customer satisfaction. Our NOC-as-a-Service ensures secure, resilient, and optimized network operations for complex infrastructures, new product lines, and regional expansions.
Global NOC-as-a-Service
Advantages with Global NOC Services
We keep your business secure, reliable, and cost-effective as connectivity, over-the-top technologies, AI, and digital ecosystems evolve. We provide real-time network monitoring, technical support, and incident management to ensure a secure and resilient network infrastructure.
Monitoring Tools
We utilize open-source monitoring tools to ensure continuous visibility, performance, and reliability of your network infrastructure.
We will integrate with third-party or customer-provided monitoring tools and can assist in selecting and implementing the best solution tailored to your operational requirements.
Ticketing Tools
We streamline incident management with robust ticketing systems to ensure efficient logging, tracking, and resolution of technical issues.
We will seamlessly integrate with your existing ticketing platforms to ensure smooth operations without disruption — and for businesses needing a new system or support with third-party tools, we assist in finding and implementing the best ticketing solution to meet your operational needs.
NEtwork Monitoring Tools
We use advanced network management tools to optimize performance, detect faults, and ensure efficient network operations.
We will support third-party or customer-provided network management tools and will assist in selecting and implementing the most suitable solution to meet your network management requirements.
OEM Expertise & Experience
We provide expert management of leading OEM technologies for seamless network performance and multi-vendor support.
Whether managing complex infrastructures or resolving OEM-specific issues, we deliver the technical proficiency and industry knowledge needed to ensure reliable and efficient network operations.
Value to our customers
Provides the building blocks to enable digital services
Communications service providers must cope with increasingly demanding customer bases, legacy siloed processes and systems, and IT budgets that may not fit business aspirations.
Proactive Network Management
We prioritize continuous, real-time monitoring and proactive issue
resolution to prevent disruptions before they impact operations,
ensuring network reliability and
stability at all times.
Tailored Solutions and Flexibility
We believe in delivering
flexible solutions, integrating with
customer-provided systems or third-party tools and offering the adaptability needed to meet the unique demands of every business.
Seamless Collaboration and Efficiency
We ensure smooth coordination across vendors, service providers, and internal teams, backed by precise reporting and comprehensive support to optimize network performance and operational efficiency.
Global NOC/SOC Services
24x7 Support, Monitoring, & Incident Management
We handle incident management with efficient ticketing systems, coordinate troubleshooting with vendors and service providers, and manage changes with detailed RCA/RFO reporting. Our team ensures seamless coordination with field services, data centers, and suppliers to maintain optimal network performance.
Proactive Monitoring & Network Mgmt
We ensure your network stays robust, secure, and high performing with top-notch monitoring and observability tools.
Technical Support Centre
Our 24*7*365 Global Network Operations Centre (G-NOC) offers multi-channel assistance. Whether it's troubleshooting or answering queries, we provide real-time support to keep your business running smoothly.
Data Analysis
We conduct in-depth analysis of past Network Operations interactions to identify recurring issues and feature requests. Using these insights, we work on getting enhancements in the system, ensuring that frequently requested features are addressed.
Service Provider Management
We coordinate on the behalf of our customers for early resolutions and process follow up to ensure the seamless operations (Service Providers, Cloud Providers, Exchange Service Provider Management).
Project Management Ticketing Tools
Our project management ticketing systems ensure smooth execution of IT initiatives, keeping tasks on schedule and stakeholders informed.
Network Support & Troubleshooting,
We provide proactive support and diagnosing issues, ensuring minimal downtime and optimal network performance.
Outage & Incident Handling Ticketing
We streamline incident management with robust ticketing tools that allow for efficient logging, tracking, and resolution of technical issues. The ticket severity is handled with precision and defined by templates.
Change Management & Reporting
We manage changes in your IT environment with precision, ensuring minimal disruption. Our team provides detailed Root Cause Analysis (RCA) and Reason for Outage (RFO) reports to prevent future incidents and enhance operational reliability.
Vendor / Supplier Products
We coordinate shipments/delivery, access and smart hands at remote Data Centre Locations, including RMA/Warranty Management to ensure service and equipment reliability.
Field Services Staff Coordination
We provide Streamlined coordination between field services and data center staff to optimize performance and response times.
Are you ready for dedicated 24x7 NOC assistance?
