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Hype Cycle For Communications Service Provider Operations, 2023

Critical changes in CSP operations such as the operating model, technologies, business processes and data centricity require consistent and coherent planning and investments. This Hype Cycle captures the top operational capabilities for CSPs to plan, invest, and enable broader transformation.
CloudSmartz is an innovative provider of CSP Customer Management and Experience (CM&X) solutions enabled through their digital experience portal platform with aggregating CPQ, order & support, and billing into a unified engagement experience. Acumen360 platform simplifies and consolidates marketplace and customer management lifecycle automation to accelerate the digital transformation for CSPs as you review your initiatives on the Hype Cycle. It’s particularly advantageous for service providers aiming to expand in the NaaS landscape.

The Acumen360 Platform is specifically built for CSPs as a catalyst for automation – and the CloudSmartz SI teams deliver on that promise. Acumen360 serves as a foundation for existing initiatives as well as a future roadmap. The platform allows for an overlay of customer management and experience onto existing legacy OSS/BSS systems, enhancing operational efficiency and customer satisfaction.

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