Our Custom OSS/BSS Offering

Our CloudSmartz FiberSuite solution is a fully integrated end-to-end OSS / BSS solution that provides support your network, order provisioning, trouble ticket management, scheduled maintenance and pricing portal for fiber network providers worldwide.

CloudSmartz FiberSuite OSS is comprised of 5 main modules. Modules are fully agile and can be procured as one fully integrated system or as customized standalone modules of your choosing.

OSS Provisioning Workflow Management

  • Streamlines the provisioning process
  • Speeds service delivery
  • Provides comprehensive process visibility and provisioning metrics
  • Supports dynamic task creation to accommodate changes to in-flight orders

Circuit Inventory System

  • User friendly, functionally rich, highly configurable
  • Set bandwidth thresholds and monitor over-subscription
  • Minimizes network documentation and errors
  • Shortens delivery cycles

Real Time Trouble Ticket Management

  • Fully configurable Admin panel
  • Role, group and MOP management
  • Automatic notifications and escalation management
  • Innumerable visibility reports in support of SLA tracking

Web-based 24x7 Customer Care

  • Highly personalized, interactive service on the web 24 x 7
  • Wide-range of on-demand self-service options
  • increases customer satisfaction as well as long-term retention
  • Visibility to escalation, orders, and SLA tracking

Custom CRM Dashboard

  • Fully-Configurable Dashboard
  • Contact, Lead, and Opportunity Management
  • Custom Reporting Dashboard
  • Cost savings from most Enterprise CRM Providers

BSS Integration Solutions

  • Agile Pricing Portal
  • Web-based Sales Order & Workflow Management
  • Real Time Service Availability Interface
  • Sales Commission Reporting Engine

Full-Service Professional Services

Every project can be packaged with a customized design, implementation, project management and life-cycle management package.

 

Is Back-Office Automation Key to Your Organization?

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